Careers
Helpdesk Technician I
Summary
| Title: | Helpdesk Technician I |
|---|---|
| ID: | 1186 |
| Department: | PRL Information Technology |
Description
Practice Resources LLC, a multi-specialty practice management company, experiencing dynamic growth, is looking for a Helpdesk Technician I. This position is an on-site position located in Syracuse, NY.
Responsibilities:
- Provide first point of contact for support issues.
- Answer a high volume of phone calls, collaborating with customers to resolve application, phone, printer, or computer problems in real time.
- Create and process tickets/work orders related to computer problems, domain account/ access, and various computer peripherals.
- Elevate complex issues/problems to appropriate team members.
- Troubleshoot and correct problems remotely, working with a range of different applications.
- Travel and troubleshoot and correct problems at on-site client locations.
- Perform scheduled hardware and/or software installations.
- Configure and Install a new or replacement computers, network printers, and other peripherals.
- Assist customers with Desktop application installation, maintenance and troubleshooting EMR software, VPN secure access, MS Office, Windows etc.
- Install and deploy new PCs and notebooks, including data migration and driver updates.
Candidates must possess strong organizational, and time management skills, and ability to communicate in a manner for non-technical individuals to understand. Must be detail-oriented. Customer service experience preferred. Knowledge of Microsoft Office is a plus. Associates degree required. Candidate must be capable of lifting and/or carrying up to 30 lbs. and the pushing and pulling of carts if necessary. Ability to travel to client sites is required.
Practice Resources, LLC offers a competitive salary and benefits package including health, dental, vision, disability and life insurance, 401K/Roth 401K options, paid time off, flex spending, free parking and casual dress every day. Our office is located just blocks from historic Armory Square allowing quick access to 690, 481 and 81.
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